pls hlp donated but cant get some files

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pls hlp donated but cant get some files

Postby SerenaBlondie » Thu Dec 24, 2009 4:55 am

donated today but cant get some files. really annoying as I only joined the site for the things that say supporter only which I thought I was when I donated
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Re: pls hlp donated but cant get some files

Postby BeAFrog » Thu Dec 24, 2009 11:32 am

Hi there,

I strongly recommend you read the Nettiquete.

Please email us a copy of your paypal receipt stating your xSIMS user name.

Best wishes,
BeAFrog
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Re: pls hlp donated but cant get some files

Postby masc » Thu Dec 24, 2009 4:32 pm

SerenaBlondie wrote:donated today but cant get some files. really annoying as I only joined the site for the things that say supporter only which I thought I was when I donated


Hi SerenaBlondie,

I looked into this and found out that when you made the donation you where not logged in! Therefore our web software wasn't able to tie the donation automatically to your xSIMS account. Makes sense doesn't it. ;)

However, I assigned your account manually to the xSIMS supporter group.

Thanks for your donation again and a merry Christmas
masc
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Re: pls hlp donated but cant get some files

Postby SerenaBlondie » Thu Dec 24, 2009 6:46 pm

very sry thought I was logged in. Thank you very much :D and Merry Christmas to you to
Last edited by SerenaBlondie on Thu Dec 24, 2009 6:46 pm, edited 0 times in total.
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